FAQ1
What types of products does LinumLenis offer?
LinumLenis specializes in luxurious linen bedding and sleepwear. Our curated selection includes items such as duvet cover sets, designed to enhance your home with elegance and comfort.
How do I care for my linen bedding and sleepwear?
To maintain the quality of your linen products, it is recommended to wash them in cold water on a gentle cycle. Avoid using bleach and opt for natural detergents. Tumble drying on low heat or air drying is advisable to preserve the fabric's integrity. For detailed instructions, visit our Linen Care Guide.
What is the expected delivery time for my order?
Delivery times vary based on the shipping method selected. For orders over $230, free worldwide courier delivery typically takes 5–10 business days after processing.
Are there any international shipping fees or customs duties?
Yes, customs and/or import duties may apply for orders shipped outside the EU. These charges are determined by local customs policies and must be paid by the recipient. It is advisable to check with your local customs office for specific information. For more details, refer to our Shipping Policy.
What is the processing time for orders?
Most items in our inventory are processed within 1–2 business days. However, made-to-order items may take up to 7 business days, and made-to-order clothing can take up to 10 business days. Please note that orders placed during weekends or holidays may experience delays.
Where are LinumLenis products manufactured?
All LinumLenis products are produced locally in Lithuania. This approach not only supports local craftsmanship but also minimizes the carbon footprint associated with transportation.
Can I return or exchange my order?
For information regarding returns and exchanges, please refer to our Return Policy on the website. We strive to ensure customer satisfaction and will provide guidance on the process as needed.
How can I contact customer support?
Customer support can be reached through the contact form on our website or via email. We aim to respond to inquiries promptly to assist you with any questions or concerns.
How do I care for my linen bedding and sleepwear?
Linen is naturally durable and easy to maintain. For best results:
- Machine wash in cold water on a gentle cycle.
- Use mild, natural detergents; avoid bleach or optical brighteners.
- Tumble dry on low heat or air dry to preserve fabric strength and texture.
- Ironing is optional; if desired, use a steamer or iron while slightly damp to reduce folding lines. Wrinkles are natural and part of linen’s charm.
What is the expected delivery time for my order?
We process most in-stock items within 1–2 business days. Made-to-order products may take up to 7–10 business days. Once shipped, free worldwide courier delivery (on orders over $230) usually takes 5–10 business days, depending on your location and selected shipping method.
Do you ship worldwide?
Yes! We ship globally using trusted courier partners to ensure your order arrives safely and on time. More details can be found in our Shipping Policy.
Are there any international shipping fees or customs duties?
- EU & USA: No additional taxes or customs duties.
- Other Countries: Customs or import duties may apply, depending on local regulations. These charges are the responsibility of the recipient. Please consult your local customs office for specific information.
Can I track my order status?
Yes. We recommend creating an account to track your order and view your purchase history. Once shipped, you’ll receive a tracking number via email to follow your package.
Can I make changes to or cancel my order?
Please contact us as soon as possible if you need to modify or cancel an order. Unfortunately, changes or cancellations cannot be made once an order is shipped or if it is a custom-made item.
What is your return and exchange policy?
We gladly accept returns and exchanges within 30 days of delivery. Items must be unused and in original packaging. Please note:
- Custom, final sale, fabric samples, and cut-to-length items are non-returnable.
- Return shipping costs are covered by the customer unless the item is defective or incorrect.
- Refunds are issued to the original payment method within 10 business days of receiving the return.
For more, please visit our Return Policy.
Where are LinumLenis products made?
All our products are handcrafted in Lithuania, a country with deep-rooted linen traditions. By producing locally, we ensure high quality, support local artisans, and reduce our environmental footprint.
Are your products eco-friendly?
Yes. Linen is made from the flax plant, which requires minimal water and no pesticides. It’s fully biodegradable, recyclable, and uses every part of the plant — making it one of the most sustainable fabrics available.
Are your products OEKO-TEX certified?
Absolutely. All our linens are OEKO-TEX certified, meaning they are free from harmful chemicals, heavy metals, and allergens. This certification ensures safety for you and the planet at every stage of production.
Can I order custom sizes?
We offer custom sizing for bedding, curtains, tablecloths, and other home textiles. Custom clothing is available. Please email us with your request, and we’ll provide a quote and estimated delivery time.
Can I request fabric samples?
Yes. Fabric swatches featuring our latest linen colors and textures are available. They're a great way to preview the material before committing to a full purchase.
Do you offer gift wrapping?
Yes! Add an elegant touch to your gift with our optional linen gift bags (€10 / $10). You can also include a personalized note to make it even more special.
Is linen more durable than cotton?
Yes. Linen is about 30% stronger than cotton, thanks to the long, sturdy fibers of the flax plant. This makes it exceptionally durable and long-lasting — ideal for bedding and home textiles.
Do linen garments wrinkle easily?
Yes — and that’s part of their charm. Linen's natural fibers don’t stretch much, which causes it to wrinkle easily. These wrinkles reflect the fabric’s authenticity and relaxed, lived-in elegance.